11zon Privacy Policy — Your Data Protection
At 11zon, user privacy is our top priority. This policy clearly explains how we collect, use, store, and protect your personal information when you use our entertainment platform in Malaysia.
Last updated: January 2026
What Information Do We Collect?
When you register and use the 11zon platform, we collect various types of information to ensure our services run smoothly and securely. Account information collected includes your full name, email address, phone number, date of birth, and password stored in encrypted form. We also record your device and browser details — such as device type, operating system, IP address, and browser version — used to access our platform. For the purpose of processing financial transactions in MYR, we may require information related to your bank account or preferred local payment method; however, these sensitive details are not stored directly in our systems and are processed through certified payment gateways. In addition, we collect usage data such as game history, betting preferences, login records, and content preferences to improve your experience on 11zon. Cookies and similar tracking technologies are also used to understand your browsing behaviour and deliver more relevant content.
How Is Your Information Used?
The information we collect is used solely for legitimate purposes related to the operation of the 11zon platform in Malaysia. Primary uses include processing account registrations, verifying user identities, handling deposits and withdrawals in MYR, and providing effective customer support. We also use usage data to analyse gaming patterns, identify suspicious activity, and maintain the security of every user's account. Email addresses and phone numbers are used to send important notifications regarding transactions, account updates, and promotions you have opted into — you may unsubscribe at any time. The data collected also helps the 11zon technical team improve platform performance, fix bugs, and develop new features better suited to the needs of local users. We will not use your information for unrelated purposes without obtaining your consent first.
Identity Verification
Ensuring every account belongs to a verified individual aged 18 or above before access to platform services is granted.
MYR Payment Processing
Facilitating safe deposit and withdrawal transactions using verified local payment methods in MYR.
Platform Improvements
Analysing usage data to refine gaming features, improve platform speed, and ensure the best mobile experience.
Customer Support
Using account information to help the support team resolve user enquiries and issues more quickly and accurately.
How Do We Use Cookies?
Cookies are small data files stored on your device when you browse the 11zon website, and they play an important role in ensuring a smooth, personalised user experience. We use session cookies to maintain your login state during an active session, preference cookies to remember your chosen language and display settings, and analytics cookies to understand how users interact with different parts of the platform. Alongside first-party cookies, some third-party support services integrated into our platform may also place cookies on your device for their own operational purposes. You have the option to manage or disable cookies through your browser settings; however, please note that disabling certain cookies may affect the functionality of some 11zon platform features. We encourage you to review your browser's cookie settings periodically to maintain your preferred level of privacy.
How Securely Is Your Data Stored?
The security of user data is a responsibility we take very seriously at 11zon. All personal information and financial transactions transmitted between your device and our servers are protected using industry-standard 256-bit SSL encryption, ensuring no unauthorised third party can intercept or read that data. User passwords are stored in hashed form using the latest cryptographic algorithms, meaning even 11zon staff cannot read your original password. Your data is held on servers equipped with multi-layered firewalls, strict access controls, and round-the-clock security monitoring to detect and respond to any cyber threats. We also conduct regular security audits and keep our systems up to date in line with information security industry best practices. Data is retained for as long as your account remains active or as long as required to fulfil relevant legal obligations.
Is Your Information Shared with Third Parties?
11zon will not sell, rent, or disclose your personal information to third parties without your explicit consent, except under the circumstances outlined below. We may share necessary data with recognised payment service providers to process your transactions — such sharing is limited to the minimum information required and is subject to strict confidentiality agreements. Where we are required by Malaysian law or a court order to disclose user information to the relevant authorities, we will comply while notifying the user where permitted to do so. Third-party technology providers that assist in platform operations — such as cloud infrastructure providers — are bound by privacy policies and data processing agreements that meet the security standards set by 11zon. We do not share user data for third-party advertising or marketing unrelated to 11zon services.
What Are Your Rights as a 11zon User?
As a user of the 11zon platform in Malaysia, you hold several important rights regarding the personal information we keep on you. First, the right of access — you may request a copy of the personal information we hold about you at any time by contacting our support team. Second, the right of rectification — if you find that the information we hold is inaccurate or outdated, you have the right to ask us to correct or update it promptly. Third, the right of erasure — you may request that your account and personal data be deleted from our systems, subject to record-keeping obligations imposed by local financial and gaming regulations. Fourth, the right to withdraw consent — you may withdraw any previously given consent for specific data processing activities, such as receiving marketing emails, without affecting the validity of processing that has already taken place. To exercise any of the above rights, please contact the 11zon support team through the provided channels and we will process your request within a reasonable timeframe.
Right of Access
Request a copy of your personal data
Right of Rectification
Correct inaccurate information
Right of Erasure
Delete your account and personal data
What If This Policy Changes?
11zon reserves the right to update or modify this Privacy Policy from time to time to reflect changes in local legislation, industry practices, or how we operate. Whenever material changes are made, we will display a clear notice on the platform's homepage and notify registered users via email or in-app notification. The date of the latest update will always be shown at the top of this page so you are always aware of which version of the Privacy Policy is currently in effect. We encourage users to review this page periodically, especially before carrying out any significant transactions or sharing new information with our platform. Your continued use of 11zon after any policy changes take effect will be considered your acceptance of the updated terms. If you do not agree with any changes, you have the right to close your account and stop using our services.
Have Questions About Your Privacy?
Reach out to the 11zon support team if you have any questions, concerns, or requests regarding your personal data. We are committed to responding to all privacy enquiries within 3 business days.
Support email: [email protected]